More streamlined navigation in Tern
under review
Autopilot
Merged in a post:
Tern for Travelers Ease of Use
Y
Yellow mellow Wolf
Spend some time pretending to be a traveler that has never used Tern. Some major ease of entry changes need to be made for things like payment authorizations, options choices, reviewing multiple itinerary options, and even just clicking into an activity block to see the whole thing. None of my clients read the directions on how to navigate Tern, and frankly shouldn’t have to learn a whole new system just to work with me. It should be intuitive and simple on their side and comprehensive on our side.
N
Notable Kingfisher
should have search capabilities when searching room types within a cruise, not making us scroll and scroll wasting time
N
Notable Kingfisher
lodging shouldnt be a separate item after you put a cruise in. every cruise will have lodging so it should be right under there as a tab to add pricing and the room
N
Notable Kingfisher
When I type in my supplier name and then go to payments it asks supplier name again. Should auto-populate and default as if you're booking direct
N
Notable Kingfisher
Shouldn't forms be visible on the main trip page? I hate having click into them and back again to work on things
N
Notable Kingfisher
Completed forrms
O
Other Chickadee
same, its super clunky . There is so clicking just to do anything
N
Notable Kingfisher
Other Chickadee agreed, so much unnecessary clicking.
F
Flying Ant
I would really like the year of the trip to show on the itinerary as well - agent view.
M
Modern Salmon
I wish the tabs would stay at the top as you scroll down. Having to scroll back up is frustrating. I like the hybrid suggestion, where the tabs would take you to the right section, especially if you are checking/editing info and need to jump past the rest. Also would love to be able to navigate to the previous or next block on the itinerary from the block you are currently viewing. Clicking back to itinerary is even more frustrating. Half the time it doesn't take me back to the same spot and I have to scroll to find the block I was viewing. Automating some things would help too. Don't make us add the supplier multiple times, just auto populate but allow us to edit if for some reason we need different answers (ie, we want to show the tour company on the general tab, but Viator on the booking tab). Same for booked/paid.
K
Kelp Bear
Switching tabs is a productivity loss. I often get confused between the lodging general tab description and the room descriptions. Or clicking from pricing back to general.
Also, the ability to delete a trip or sub-trip should be an option on more trip sections. I needed to delete a duplicate group sub trip after I realized it was dupe from the pricing tab but I had to navigate back to overview or itinerary which is annoying and time consuming.
C
Civic Gull
Agreed. Having everything under tabs for an activity entry requires so much clicking. Wouldn't it be wonderful if you could click on an activity and everything was on that page? If you that's too long or you think to much scrolling (I don't), but perhaps a solution would be to have a clickable menu at the top that zooms you to they section you need (description, media, booking, etc).
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