I’d love to encourage a refresh of the itinerary design, as this has become a very competitive area and there is a real opportunity for Tern to stand out.

I much prefer using Tern overall, but the itinerary experience feels like an area with room for growth. At times, it can be less intuitive to navigate, especially for older clients, and the amount of clicking and scrolling can make the experience feel less seamless. There is also an opportunity to strengthen the visual presentation and offer more customization, including branding and fonts.

I’m sharing this because I think Tern has a lot of potential here, and with some thoughtful improvements, it could really set itself apart.