Add confirmation numbers section - current process does NOT allow clients to see all details
B
Bisque Rooster
The client view to see confirmation numbers is cumbersome and just doesn't work well. The only way to see a confirmation number is to open each individual booking. This is not intuitive or efficient for clients.
Additionally when you do open the booking, there is no way to see who the confirmation number is for.
Examples: if I make a hotel reservation through my supplier, I have a confirmation number from them. Then if I confirm directly with the hotel, I have a confirmation number from the hotel. Only the numbers appear on the app - there's no way to tell which number belongs to the supplier or hotel.
This is even more problematic when dealing with a codeshare air situation. I take great pains to enter the marketing air confirmation number, and a codeshare operating airline confirmation number if one is present. There is no designation of these in the client view. The clients have no idea which confirmation number belongs to which airline. THIS IS A HUGE DEAL AND NEEDS RECTIFYING ASAP.
Solution: add a confirmation numbers section beneath the overview section. House all confirmation numbers here. If a booking has multiple confirmation numbers, list the supplier next to each confirmation number.
B
Balanced Chameleon
Yesss! My host uses Tern so I have to use the booking numbers in order for them to track my commission, but of course, also need to add for instance the flight confirmation number so they can enter it in the app. There is no way to know which is which, and also it would be GREAT to be able to hide them from client view so for instance it would say "Delta" and display that confirmation number, but I could hide from the client view the mandatory itinerary/booking number that I have to enter for my host agency so I don't confuse my clients. They really only ever need one confirmation number, it's confusing to have multiple and even worse that you can't label them or hide some from their view.
Y
Yolk yellow Chinchilla
You can add any labels to the field. And it’s shows in client view. That confirmation field is totally editable. I would agree that it could even more easy for clients if on the itinerary view they showed up and where clickable as well. Just make it even easier than it is now.
B
Bisque Rooster
Yolk yellow Chinchilla can you clarify where you are adding labels? I am entering both the confirmation number and the supplier on the booking and pricing tab. Only the confirmation numbers appear in client view; not the supplier. I confirmed with Tern that this is the existing workflow and client view, and a fix was not planned.
S
Super Parrotfish
YES to all of this!