Ability to Hide Itinerary Items | Tern Feature Requests

Ability to Hide Itinerary Items

complete

Exceptional Amphibian

I'd like to be able to hide an activity, lodging, flight, etc on an itinerary from the client, but still see it on my end. Would like the ability to toggle this on/off.

July 18, 2024

Jade Pathe

updated the status to

complete

Hiding activities from travelers is now live! https://help.tern.travel/en/articles/15277998-hiding-activities-from-travelers

Registered Coral

Jade Pathe is this still going to be worked on so that we can select which travelers to hide specific activities from? This is a huge pain point as has been mentioned on several occasions by many of us. it is really important to have the ability to customize this by traveler with both pricing and activities.

Jade Pathe

Registered Coral: Thank you for sharing! Lets start tracking another feedback ticket here so we can track it properly! https://terntravel.canny.io/tern-feature-requests/p/hide-activities-from-individual-travelers

Andrew Hooker

Merged in a post:

Canceled components on trip should not show to client

Salmon Dragon

If I have a trip that is still going, when I cancel a specific component, it should no longer show on the client side. Right now, you have to remove things like price when you cancel a component or it will still show to the client as booked. I would like to keep a record of what is canceled, so removing important details like price is less than idea.

May 29, 2026

Fern green Deer

This is my #1 problem! There are 4 things on my itinerary that are now canceled! And it is very confusing for clients! Just make a hide button!

Fog Angelfish

Agreed. It's surprising it has to show - seems counterintuitive. It clutters the itinerary with unnecessary information and is really strange that we can't remove it from the client side, but keep it on ours.

Jade Pathe

updated the status to

planned

Thin Mouse

Yes please!! I do honeymoons and anniversaries and sometimes one guest wants to plan something on the trip as a surprise from the other person and I'd LOVE the ability to hide it from specific travelers!

Autopilot

Merged in a post:

Cancelled Components

Yarrow Bobcat

Can We have the cancelled components inside a trip market or checked with red sign same we have a green checkmark for booked components?

April 10, 2026

Hibiscus Carp

This is one of the very few features from that other itinerary software that I'm still missing with Tern.

Also, when I have clients with multiple flights or slightly different activities on one itinerary it made sense so that each client only saw the items that they were assigned to.

Civic Gull

Please, Tern, please! This request would be invaluable to the work flow and efficiency of every. single. trip. I don't know a single advisor who wouldn't use this feature--daily!

Operational Gerbil

YES. Need it to be "hidden" for clients but shown for me for accounting purposes.

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