Restructure Payment Authorization and History Deletion
I
Iced lavender Wren
Can we please make it where agents can add an installment, change a total (overall, not for a payment that has been authorized), etc. without the history of the payments or current authorizations being deleted? This is creating a lot of extra work for the agents when we have to reenter past payments and re-request authorizations. It also creates doubt in the client's mind when payments disappear and extra work when they need to resubmit.
E
Emerald Alpaca
This has been an issue for me lately especially for trips that have to repriced or a discount is issued. I need a way to add a payment without it taking away allnof them thaybwe made un past.
Today scenario was a trip that was booked 9 mos ago and the vendor gave them a discount code. They alreay had payments on the bundled trip. The only way to add the discount was to reenter it all loosing my authorization. This made my very very busy client angry she had to authorize her card again.